mk99 FAQ — Complete answers to your questions

To withdraw from mk99, you need a minimum of 10,000 Ks. Requests below that amount will not be accepted. This minimum applies equally across all payment methods — KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. Please check your account balance before submitting a withdrawal request.

At mk99, withdrawal requests are typically processed within 5 to 30 minutes. This is the standard processing time; additional delays may occur due to bank or wallet service issues. If any delay occurs, you can check via Live Chat.

If your withdrawal is still pending more than 30 minutes after you submitted it, please contact our Live Chat support. Provide your Transaction ID or the time of the withdrawal so we can look into your account. We offer 24/7 support in Myanmar language and will resolve it as quickly as possible.

Yes, this is an important rule. The wallet you withdraw to (KBZPay, Wave Money, AYA Pay, CB Pay) must be a wallet registered in your own name, matching the name on your mk99 account. Withdrawals to a third party's wallet are not possible. This is solely to protect your funds and ownership.

In the 3D game, results are drawn based on the official regional reference results. Players pick a three-digit number, and a matching combination wins a prize. mk99 does not provide tips or methods for predicting high or low numbers — results are random and cannot be predicted in advance. mk99 always maintains fair play.

In the 2D lottery, players pick a two-digit number combination. Results are drawn based on Myanmar's official reference times at 12:00 PM and 4:30 PM (MMT). There are no methods that accurately predict the numbers, so mk99 cannot offer that kind of advice. Play the game for fun.

Shan Koe Mee is a traditional Myanmar card game where players combine cards and the one with the highest total wins. Players hold 3 cards and aim for a combined value as close to 9 as possible. You can play 24 hours a day at mk99 Live Casino, with Myanmar-speaking dealers and a localized interface. A tutorial is also available for new players.

Yes. You can access the mk99 platform directly from the browser on any smartphone (Android or iOS). No separate app download is needed — just open mk99.surf in your mobile browser, log in, and start playing right away. The interface adjusts automatically to your screen size when playing on a phone.

With the mk99 referral program, you earn 5% of the first deposit made by each friend you refer as bonus money, up to a maximum of 10,000 Ks per friend. On top of that, you receive 0.2% of your friends' valid bets as a weekly commission. There is no limit on the number of friends you can refer.

A wagering requirement means you must wager 10 times the bonus amount before you can withdraw it. For example — if you deposit 20,000 Ks and receive a 30,000 Ks bonus, your balance is 50,000 Ks, and the wagering requirement is 30,000 × 10 = 300,000 Ks. Your deposited amount can be withdrawn immediately; winnings from the bonus can only be withdrawn once wagering is complete.

Generally, slots games count fully toward completing the wagering requirement. Live casino games such as Baccarat, Roulette, Dragon Tiger, and Shan Koe Mee may have different contribution rates. If you want to know exactly what percentage each game contributes, you can check via Live Chat.

Yes, bonuses must meet the required wagering within the set period. If the period expires, any remaining bonus balance and winnings from that bonus may be forfeited. When claiming a bonus, read the period, wagering requirements and other terms carefully. If you are unsure, you can ask us via Live Chat.

The mk99 platform is for 21 years and older only. If an account is found to be operated by anyone under 21, the account may be closed and the remaining balance forfeited. mk99 strictly enforces this age limit to protect minors and promote responsible online gaming.

Please be aware that the following signs may indicate a gambling problem — continuing to gamble after running out of money, chasing losses with larger bets, experiencing relationship or work problems due to gambling, and finding it hard to control the urge to gamble. If you notice these signs, please contact us.

Yes. As part of mk99's commitment to responsible gaming, if you would like to set your own Deposit Limit, you can contact our support team via Live Chat to request one. We are here to help you keep your gaming in check.

For anyone experiencing gambling problems, mk99's Live Chat support can help you request limits. We also encourage you to visit the Responsible Gaming page, which includes self-protection tools and self-assessment guidance, so you can set your own limits.

To deposit with Wave Money, log in to mk99 and go to the deposit section, select Wave Money, note the phone number provided and send the payment through the Wave Money app, then upload the transaction screenshot in the mk99 deposit form and submit. The minimum deposit is 3,000 Ks.

mk99 does not charge any additional fees for deposits. However, KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer platforms may deduct their own fees, so please check the terms and fees of your wallet separately. Any fees charged by those platforms are not mk99's responsibility.

Log in to mk99 and open the deposit section, then select KBZPay. Note the KBZPay number provided and transfer the amount (minimum 3,000 Ks). Enter the KBZPay transaction ID and screenshot in the mk99 deposit form and submit. Your account balance will normally be updated within minutes.

If your mk99 account balance has not been updated more than 15 minutes after your deposit, please contact us via Live Chat with your transaction screenshot and transfer time. Our 24/7 Myanmar-language support team will resolve it as quickly as possible. Without a screenshot it may be difficult to investigate, so please keep your transfer receipt.

Deposit methods available at mk99 are KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer (KBZ Bank, AYA Bank, CB Bank, Yoma Bank, MAB Bank). The minimum deposit for each method is 3,000 Ks. All methods are fast and secure.