mk99's Privacy Policy
Keeping your personal information safe is a core responsibility of mk99. This policy explains what information is collected, how it is used, and what your rights are.
Table of Contents
Introduction
mk99 values the personal information of players in Myanmar and is committed to handling it responsibly. This Privacy Policy applies to the mk99 website https://mk99.surf and all related services.
By accessing this website, you agree to the terms and conditions of this policy. Please read and understand this policy before continuing to use mk99's services. If you have any questions about the content of this policy, you can contact us at [email protected].
Important Notice: mk99 is a platform for adults aged 21+ only. mk99 does not intentionally collect information from anyone under the age of 21.
Types of Information Collected
mk99 may collect the following types of personal information from you:
Personal Information
- Full name (first name and last name)
- Date of birth (for age verification)
- Email address
- Contact number
- Residential address
- National ID or identity verification documents (during KYC verification)
Financial Information
- Account details for KBZPay, Wave Money, AYA Pay, CB Pay or Bank Transfer
- Deposit and withdrawal records
- Payment confirmations
Technical Information
- IP address
- Browser type and version
- Computer / mobile device type
- Access time and duration
- Cookies and Tracking Pixel data
Gaming Information
- Gaming history and game types played
- Betting records
- Bonus usage records
- VIP level and rewards records
How Information Is Collected
mk99 collects personal information through the following methods:
Directly provided by you
We record information you provide directly when you register an account on mk99, make a deposit, request a withdrawal, or contact customer support.
Automatically collected
When you visit the website, technical information is automatically recorded via cookies, log files, and similar technologies.
Received from third parties
We may receive necessary information within legal limits from payment partners (such as KBZPay, Wave Money), fraud prevention services, or legally authorised organisations.
How Information Is Used
mk99 uses the personal information collected solely for the following purposes:
- To process account registration and KYC (identity) verification
- To verify and process payments
- To provide gaming services and bonuses
- To provide customer support (24/7 Live Chat and Email)
- To prevent fraud and verify account security
- To implement responsible gambling policies
- To maintain records required by law
- To improve services (through data analytics)
- To monitor and combat money laundering (AML)
mk99 will not use your personal information for any purpose beyond those stated in this policy.
Sharing with Third Parties
mk99 does not sell, rent, or share your personal information for commercial purposes. It may only be shared in limited circumstances as described below:
Service partners
KBZPay, Wave Money, AYA Pay, CB Pay, and banking partners receive only the information necessary to process transactions. These partners are required to meet mk99's personal data protection standards.
Legal disclosure obligations
Information may also be disclosed on a limited basis when required by applicable law, court order, or a request from a legal authority.
Business transfer
In the event of a merger or acquisition of mk99, personal information may be transferred to the acquiring organisation. If this occurs, customers will be notified in advance and the protections in this policy will continue to apply.
Data Retention Period
mk99 retains personal data for as long as it is needed to provide services and fulfill legal obligations. Even after an account is closed, data may be kept for as long as required for legal, financial record-keeping, or fraud prevention purposes. When data is no longer needed for its primary purpose, it is securely deleted.
Cookies Policy
mk99 uses cookies and similar technologies (Local Storage, Session Storage) on its website.
Types of Cookies
- Essential Cookies: Required for the website to function properly. These cookies cannot be disabled.
- Preference Cookies: Used to remember your language and settings.
- Analytics Cookies: Records only anonymized data to help us understand how the website is used.
You can disable cookies through your browser settings, but please note that doing so may affect some features of the website.
Security Measures
mk99 applies a wide range of technical and organizational security measures to protect your personal data:
- SSL (Secure Socket Layer) encryption — protects all data transmissions
- Database access controls restricted to authorized staff only
- Encryption and tokenization for payment data
- Regular security audits and access log monitoring
- Staff training on personal data protection
- Intrusion Detection System (IDS)
Your Responsibility: Keep your account login details (Username, Password) confidential. Never share them with anyone. mk99 staff will never ask for your Password.
Your Rights
Every mk99 customer has the following rights regarding their personal data:
Right to Access
You can request to view what personal data mk99 holds about you.
Right to Rectification
If your personal data is inaccurate, you can contact [email protected] to request a correction.
Right to Erasure ("Right to be Forgotten")
You can request deletion of personal data that is no longer relevant to your use of the service. Please note that records required to be kept by law cannot be deleted.
Right to Restriction
In certain cases, you can request that processing of your personal data be restricted — for example, while the accuracy of the data is being verified.
Right to Data Portability
You can request a copy of the personal data you have provided in a readable format.
To exercise any of these rights, contact [email protected]. Requests will be handled as quickly as possible, and please allow reasonable time for data verification.
Protection of Minors
mk99 is a platform for adults aged 21+ only. mk99 does not intentionally collect personal data from anyone under the age of 21.
If we become aware that a person under 21 has registered an account or provided personal data on mk99, we will immediately suspend that account and delete the associated personal data. You can notify us about this at [email protected].
Policy Updates
mk99 may update this Privacy Policy at any time. If significant changes are made, customers will be notified in advance by email or via the website. The revised policy takes effect from the date stated. Continuing to use the website after a policy change is considered acceptance of those changes. We therefore recommend reviewing this policy regularly.
Contact Us
For any questions about this Privacy Policy, to exercise your privacy rights, or for any matter related to personal data protection, you can contact the mk99 support team:
Email: [email protected]
Live Chat: Available 24/7 in Myanmar language via Live Chat
mk99 will make every effort to handle privacy-related requests as quickly as possible, and will assist in Myanmar language through our 24/7 customer support.
Questions about personal data protection
Frequently asked questions and answers about personal data from our customers.